Shipping Policy

We aim to provide a smooth and dependable shipping experience for all customers who shop with Roamwithpaws.

Order Processing

Orders are processed within 1–2 business days.
Processing times do not include weekends or holidays.

Shipping Time

Estimated delivery time is typically 5–10 business days, depending on the destination and local postal services.

Shipping Fees

We currently offer Free Shipping on all orders as part of our ongoing promotion.

Order Tracking

Once your order has been shipped, a tracking number will be provided so you can monitor delivery progress.

Packaging

All items are packaged securely to protect against damage during transit.

Delivery Attempts

If a delivery attempt is missed, your local carrier may retry or hold the parcel for pickup based on their policy.

Customs & Import Duties (If Applicable)

International orders may be subject to customs, duties or taxes depending on local regulations. These charges are the responsibility of the customer.

Delivery Delays

Shipping times may be affected by external factors such as:

• Customs inspections
• Weather conditions
• Carrier delays
• Peak seasonal volume

We are not responsible for delays caused by carriers or customs.

Incorrect Address Information

Customers are responsible for ensuring the shipping address is accurate at checkout. We are not liable for packages sent to incorrect addresses provided by the customer.

Lost or Stolen Packages

If a package is confirmed as delivered but not received, customers should contact the carrier directly for investigation. We will assist where possible.

Support

If you experience issues with your shipment, please reach out to us and we will be happy to help.